Limited Warranty
This Limited Warranty Agreement (the “Warranty”) is issued by Mr. Winter, Inc., a Florida corporation, located at 8800 NW 77 CT Medley, FL 33166 (“Company”) to the purchaser (“Customer”) of walk-in coolers, walk-in freezers, and walk-in accessories manufactured or distributed by the Company (“Product”).
1. WARRANTY COVERAGE
1.1 Scope of Coverage
The Company warrants that the Product will be free from defects in materials and workmanship under normal use and service for a period of ten (10) years from the date of the invoice for walk-in cooler and freezer panels and one (1) year from the date of the invoice for door hardware and door accessories.
Refrigeration equipment carries a standard one (1) year manufacturer’s warranty for compressors and ninety (90) days for parts.
See below for refrigeration equipment manufacturers’ contact information.
1.2 Limited to Original Purchaser
This Warranty applies only to the original location and purchaser of the Product and is non-transferable. Proof of purchase (e.g., an invoice) must be presented to obtain warranty service.
2. WHAT IS COVERED
During the Warranty Period, the Company will, at its sole discretion and subject to the terms and conditions outlined in this Warranty, repair or replace any Product found to be defective in material or workmanship.
3. WHAT IS NOT COVERED
This Warranty does not cover:
1. Cosmetic damage, including scratches, dents, chips, and other damage to the panel finishes unless such damage results from defects in materials and workmanship.
2. Defects or damage resulting from improper assembly, installation, electrical, and refrigeration mechanical work.
3. Service to correct a) improper Product and refrigeration maintenance, assembly, or installation b) work not performed in accordance with local, state, and federal laws.
4. Insulated floor panel damage caused by exceeding the floor’s rated capacity. Refer to the Floor Capacity Rating Matrix below to verify your equipment is within the allowable load limits. Forklift traffic is not recommended on any floor configuration.
5. Damages resulting from external factors, including but not limited to accidents, misuse, abuse, natural disasters, fire, or water damage.
6. Loss of perishables due to Product failure.
7. Routine maintenance or servicing.
8. Labor costs.
9. Reimbursement for parts, compressors, or repairs purchased or performed without the Company’s prior notification and written authorization for Products covered by a third-party manufacturer’s warranty.
4. WARRANTY CLAIMS PROCESS
4.1 Notice of Defect
To make a warranty claim, the Customer must notify the Company of the defect in writing and provide photographs and/or video footage of the defect during the Warranty Period via email at CustomerService@mrwinterinc.net.
4.2 Prior Authorization Required for Warranty Claims
Customers must notify the Company of any suspected warranty issue involving Company or third-party manufactured products and allow the Company and/or the third-party manufacturer an opportunity to troubleshoot and determine the warranty eligibility before purchasing replacement parts or authorizing repairs.
The Company will not reimburse the Customer for parts, compressors, or other materials purchased without the Company’s prior notification and authorization. Any parts or repairs obtained without first following the warranty claims process are the sole responsibility of the Customer.
4.3 Inspection and Determination
If the Company determines that the Product is defective under the terms of this Warranty, the Company will either repair or replace the defective Product at no charge to the Customer.
4.4 Replacement or Repair
If the Product is deemed irreparable, the Company will replace it with a new Product. The choice between repair or replacement shall be at the Company’s sole discretion. All replacement parts of Products will be warranted for the remainder of the original Warranty Period or ninety (90) calendar days, whichever is longer.
5. LIMITATION OF LIABILITY
5.1 Exclusion of Incidental or Consequential Damages
To the maximum extent permitted by applicable law, the Company shall not be liable for any incidental, special, indirect, or consequential damages resulting from the use or inability to use the Product, even if the Company has been advised of the possibility of such damages.
5.2 Limitation on Damages
The Company’s total liability under this Warranty shall be limited to the original purchase price of the Product.
6. DISCLAIMER OF OTHER WARRANTIES
To the fullest extent permitted by law, this Warranty is the sole and exclusive warranty provided by the Company. All other warranties, whether expressed, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, are expressly disclaimed.
7. GOVERNING LAW
This Warranty shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal action relating to this Warranty shall be brought in the state or federal courts located in Miami-Dade County, Florida.
8. ENTIRE AGREEEMENT
This Warranty constitutes the entire agreement between the Company and the Customer with respect to the subject matter hereof and supersedes all prior agreements or understandings, whether written or oral.
REFRIGERATION EQUIPMENT MANUFACTURER WARRANTIES
The refrigeration equipment supplied by Mr. Winter, Inc. is built to last, but since things happen, refrigeration equipment is typically covered with a manufacturer’s limited warranty for some peace of mind.
Please contact your refrigeration equipment’s manufacturer directly for troubleshooting, detailed warranty information and instructions on their warranty claims process.
Tecumseh Products Company
Troubleshooting
1-800-211-3427
technical.service@tecumseh.com
Customer Service
1-888-254-1033
customer.service@tecumseh.com
Warranty Claims
Tecumseh warranty claims are processed through authorized aftermarket dealers:
Tecumseh | Locations
KeepRite Refrigeration
Troubleshooting
1-844-893-3222 ext 529
troubleshooting@k-rp.com
Evaporators
1-844-893-3222 ext 520
evaps@k-rp.com
Condensing Units
1-844-893-3222 ext 521
smcu@k-rp.com
Warranties
1-844-893-3222 ext 507
warranty@k-rp.com
Turbo Air
Warranty Support
1-800-381-7770
https://www.turboairinc.com/registration