Terms & Conditions
The sale of Mr. Winter, Inc. products are subject to these Terms and Conditions.
Buyer’s order constitutes acceptance of these terms:
1. All orders must be submitted in writing and shall not be deemed valid or binding unless confirmed in a written format, including but not limited to email, fax, post mail, or courier.
2. Start of production and lead times are contingent upon credit approval and receipt of signed and dated shop drawings.
3. Buyer is solely responsible for any sales, use, excise, or similar taxes arising from the sale of a product or service from Mr. Winter, Inc. Buyer agrees to pay these taxes directly or reimburse Mr. Winter, Inc. for any taxes incurred.
4. Changes to an order must be approved in writing by Mr. Winter, Inc. Mr. Winter, Inc. reserves the right to adjust the price and completion date of any order modified.
5. Cancelations must be approved in writing by Mr. Winter, Inc. A minimum restocking charge of twenty five percent (25%) of the net price will apply to canceled orders not produced. Deposits for canceled orders produced or under production are non-refundable. Mr. Winter, Inc. reserves the right to resell any product from a canceled order to recover any balances due.
6. Buyer shall be responsible for storage fees of $25 per day if the shipment of an order is delayed for more than thirty (30) calendar days after receiving written noticed that the order is out of production unless Mr. Winter, Inc. provides written consent to an alternative agreement.
7. If an order’s shipment is delayed for more than sixty (60) calendar days after receiving written notice that the order is out of production, the order will be considered canceled unless Mr. Winter, Inc. provides written consent to an alternative agreement.
8. Ship and delivery dates are approximate and not guaranteed.
9. The freight carrier is responsible for safe delivery. Mr. Winter, Inc. is not liable for any products damaged or lost in transit, or additional costs due to a change in shipping address or delivery delays caused by the Buyer.
10. Lift gate delivery service is not available. Buyer is solely responsible for ensuring the appropriate equipment (forklift, pallet jacks, etc.) and personnel are available to unload a shipment upon delivery. Mr. Winter, Inc. recommends a minimum of four (4) persons to unload a shipment.
11. Buyer is solely responsible for inspecting all shipments from Mr. Winter, Inc. and Mr. Winter Inc.’s suppliers for damages or shortages. Accept the shipment, take photographs of all damages or shortages, make a note on the freight carrier’s delivery receipt or bill of lading, and contact your point of sale within seventy two (72) hours of delivery for further instructions. Mr. Winter, Inc. is not responsible for delays caused by a refusal of shipment.
12. No products shall be returned to Mr. Winter Inc. without prior written authorization. Approved returns must be packaged in accordance with methods designed to handle the normal rigors of shipping and handling. A minimum restocking charge of twenty five percent (25%) of the net price will apply.
13. Mr. Winter, Inc. does not provide, recommend, or refer assembly, installation, electrical, or refrigeration-related mechanical services. Buyer is solely responsible for securing and paying for the costs associated with these services.
14. All assembly, installation, electrical, and refrigeration-related mechanical services must performed by a licensed and insured contractor in accordance with local, state, and federal laws. The warranty provided herein may be rendered null and void if proof of this condition cannot be met.